Job Description
Responsibilities
- Maintains an accurate and updated filing system for all correspondence and collateral.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Determine training requirements and conduct appropriate courses and seminars.
- Ensure continuing training and development of Security staff.
- To assist in the design, implementation and regular reviews of the Safety policies and procedures.
- Note and report broken defective or dangerous equipment as well as facilitate repairs and corrective action to items within the property that may presents a hazard or threat to the life, safety and wellbeing of our guests and employees.
- Implement all emergency / fire procedures and ensure that staff is fully conversant with all the above.
- Handle emergencies when necessary.
- Handle all guest-related incidents as necessary.
- Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
- Monitor railroad tracks for train and assist guests across tracks when it is safe to do so.
- Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound.
- Ensure the railroad train tracks are monitored at all times (24 hours a day / 7 days a week) and ensure the crossing gates for the railroad tracks are closed at all times.
- Maintain high morale, minimizing turnover and concentrating on staff development.
- Conduct monthly departmental meetings.
- Ensure that all staff within his/ her jurisdiction have current job description and organizational charts.
- Maintain the effective flow of communication within the department.
- Establish and maintain good control procedures for the lost and found department.
- Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Director of Security and Managing Director / Hotel Manager for comments and follow-up.
- Maintain accurate and complete records of all guest and employee accidents and incidents.
- Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts.
- All other duties as required.
