VIP Concierge Services Officer

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Job Description

The Officer-VIP Concierge Services will be the first point of contact for guests to get help with their errands and appointments. S/He will be responsible for extending premium hospitality and exquisite service to the VIP patients/guests across all departments/units, while operating at the highest level of discretion and confidentiality. S/He will ensure and maintain all day-to-day activities of the Department, improve all operational processes, and monitor effectiveness for the Department.  

Responsibilities
  • • Coordinates with the VIP Team Lead on patient expectations and patient category type. 
  • Coordinates with the VIP Team Lead to book the VIP patient appointments and ensure their visit is organized and set prior to the date of visit.
  • Prepares a registry log (one day before) that includes all the VIP patient details (MRN – Appointments – Timings – Clinics – insurance details – other requirements). 
  • Shares the patient visit route/details on the VIP Patient Group. 
  • Welcomes the patient on the day of appointment and stays with them throughout the duration of the visit (all VIP patients).
  • Greets all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
  • Guides patient to consultant`s room when the consultant is ready to see the patient after ensuring all the required registration and billing aspects have been done. 
  • Guides the patients regarding investigation, medication & follow-up visit. 
  • Updates respective consultant(s) regarding patient`s attendance and status as & when required.