Travel Consultant
Job Description
Responsibilities
Reservations & Ticketing :
- Monitor all corporate bookings, receive and action all reservations received from corporate and walk in Passengers. Pre & Post Flight checks ( Queues) / Seat / Meal Request
- Handling of Ticketing request as validation / revalidation / re-issue / Transmission of PTA and issuing of PTA received from corporate & walk in passengers
Fares & Tariffs :
- Ensuring Accurate fare quotes and reporting any clarifying any discrepancies with respective GDS / Airlines follow Fares and Taxes. Ensure coordination with concerned department such as Meet & Assist or Forex etc.
- Assist other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices.
Reporting of Accounts :
- Ensuring all Documents Cash / Exchange Vouchers / Tickets Reissued / Others Coupons are Reported timely.
- Liaise with Accounts Dept. regarding refund authorities / reissue authority etc.
Others Objectives :
- Maintain regular interaction with all agents with additional care toward major business generators.
- Attend telephone calls immediately incase pre occupied to advice callers will get back and ensure that is done.
- Promote all Airline related products such as Frequent Flyer Programs are promoted to Passengers, Corporate Houses.
- Maintain maximum retention use corporate deal with codes wherever applicable. Ensure updated information of all product knowledge on a regular basis.
- Attend to complaints and suggestions liaising with respective departments Quality / Sales etc.
- Responsible to maintain Agency & Brand image.
- Telesales & coordinate all client requirements with respect to Airline & service provider, Sales and Operations.
- Ensure Service Excellence to win Customer Satisfaction & Brand Loyalty.
- Liaise with Sales and agent for Corporate Business leads / Corporate Deals / Corporate Joint Promotions.
- Ensure optimum utilization of all available resources, Office Discipline and adherence to company policies, procedures, integrity and work ethics are maintained at all times.