Technical Support Officer – IT

Technical Support Services for an IT Company - Installs, modifies, and makes minor repairs to computer hardware and software systems. - Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. - Maintains system functionality by testing computer components. Helps design and implement networks. - Consults with users to determine appropriate hardware and software needs and assists in placing orders. - Maximizes computer systems capabilities by studying technical applications and making recommendations. - Tests compatibility of new programs with existing ones. - Gathers data to identify and evaluate technical purchasing options. - Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. - Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. - Installs software and necessary applications for workflow. - Trains users on new software in person or through a variety of tutorial channels, including self- guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. - Maintains system capability by testing computer components. - Carries out software, network, and database performance tuning. - Documents hardware and software updates. - Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. - Prepares reference material for users by drafting operation instructions.

- Bachelor’s degree in Computer Science, Information Technology, or a related field. - Proven experience in a technical support role, preferably in an IT company. - Strong understanding of computer systems, mobile devices, and other tech products. - Excellent problem-solving skills and the ability to troubleshoot technical issues. - Outstanding communication skills, both verbal and written, with a customer-centric approach. - Experience with remote support tools and ticketing systems. - Ability to work independently and as part of a team in a fast-paced environment. - Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus. - Fluency in English is required; knowledge of Arabic is an advantage. - Strong organizational skills and attention to detail, with a commitment to achieving high levels of customer satisfaction.