Team Leader

Core Responsibilities:

• Monitor dispatch to ensure deliveries are routed efficiently.
• Coordinating vehicle routes and deliveries.
• Tracking deliveries to ensure timely distribution and inform customers of delays.
• Manage and triage customer grievances and escalate them to the appropriate department when necessary.
• Scheduling and tracking shift attendance for couriers, customer service representatives and dispatchers.
• Manage performance related issues with front office and courier staff.
• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day‐to‐day operations.
• Monitor team performance and report on metrics.
• Listen to team members’ feedback and resolve any issues or conflicts.

Job Types: Full-time, Permanent Pay: AED3,000.00 per month Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• team leader or supervisor: 1 year (Required)

Language:

• English and Hindi (Required)