Team Leader Customer Service
Job Description
We are seeking a dynamic and experienced Team Leader for our telecalling team in Dubai. The ideal candidate will be responsible for managing a team of telecallers, ensuring they meet performance targets, and maintaining a high standard of customer interaction. This role requires a leader who can motivate, train, and guide the team to achieve excellent results in a fast-paced environment. Immediate joiners are preferred.
Responsibilities
- Lead, supervise, and manage a team of telecallers to achieve daily, weekly, and monthly targets.
- Monitor team performance, provide feedback, and implement strategies to improve efficiency and productivity.
- Train and mentor new team members, ensuring they are well-versed in company products and telecalling techniques.
- Develop and maintain a positive and energetic work environment to boost morale and team spirit.
- Handle escalated customer calls, providing resolutions and ensuring customer satisfaction.
- Prepare and present performance reports to senior management.
- Ensure compliance with company policies and procedures.
Experience:
- Minimum of 2-5 years of experience in a telecalling or call center BPO environment, with at least 3 years in a leadership role.
Qualifications:
- Proven experience as a Team Leader or similar role in a telecalling/telemarketing environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve high performance.
- Experience in customer service or sales.
- Knowledge of CRM systems and telecalling software is an advantage.
- Flexibility to work in shifts if required.
- Immediate availability is a strong plus.
Benefits:
- Visa, food, and accommodation provided by the company.
- Medical insurance.
- Annual air ticket to home country.
- Performance-based bonuses.
How to Apply: Interested candidates from India who meet the above criteria are invited to submit their updated CV along with a cover letter. Immediate joiners are strongly encouraged to apply.