Systems Support Specialist
Job Description
System support specialists provide help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures.
Responsibilities
- Provide Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
- Uses work order system to initiate, update, and track all user generated work orders.
- Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management. Install new versions, updates, service packs, or replacement parts for all supported Unit equipment.
- Operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
- Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
- Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
- Supports analysis, design, testing, and implementation of systems and networks Applies basic knowledge of IA concepts, practices and procedure within the computing environment.