System And Network Support – Aljomaih Auto Rental – الجميح لتأجير السيارات
Job Description
Collaborating with the IT department on the deployment and maintenance of network technologies.
Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
Diagnosing and resolving hardware, software, and network issues 4- Maintaining and updating technical documentation and manuals
Responsibilities
- Technical Skills: Network Configuration and Management: Routing and Switching: Knowledge of routing protocols (e.g., OSPF, BGP) and switching technologies (e.g., VLANs).
- Firewalls and Security Appliances: Experience with configuring and managing firewalls, intrusion detection/prevention systems (IDS/IPS), and other security appliances. Operating Systems: Windows, Linux, and Mac OS: Proficiency in installing, configuring, and troubleshooting various operating systems.
- Server Management: Skills in managing server operating systems like Windows Server or Linux distributions.
- Hardware Troubleshooting: Computer Components: Understanding of computer hardware components and peripherals for diagnosing and resolving hardware issues.
- Network Devices: Ability to troubleshoot issues with routers, switches, access points, and other networking hardware.
- Software and Applications: Software Installation: Skills in installing, configuring, and updating software applications.
- Application Support: Experience in troubleshooting application-related issues and supporting end-users. Network
- Protocols and Services: TCP/IP: Knowledge of TCP/IP protocols, subnetting, and network addressing. DNS, DHCP, and VPNs: Understanding of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Virtual Private Networks (VPNs).
- Database Management: SQL and NoSQL: Basic skills in managing and troubleshooting databases (e.g., SQL Server, MySQL, MongoDB).
- Analytical Skills: Problem Diagnosis: Root Cause Analysis: Ability to identify and resolve the root causes of network and system issues.
- Troubleshooting: Proficiency in systematic troubleshooting to diagnose and fix technical problems.
- Performance Monitoring: Network Performance: Skills in monitoring network performance and analyzing metrics to ensure optimal operation. System Health: Ability to monitor system health and performance, including resource utilization and system logs.
- Communication Skills: Technical Communication: Documentation: Skills in documenting technical processes, configurations, and troubleshooting steps. Reporting: Ability to generate and communicate status reports, incident logs, and technical findings
- User Support: End-User Assistance: Proficiency in providing clear and effective support to end-users, including remote troubleshooting. Training: Skills in training users on system and network usage, best practices, and security awareness.
- Organizational Skills: Time Management: Task Prioritization: Ability to prioritize tasks and manage time effectively to handle multiple support requests and projects.
- Incident Response: Skills in managing and responding to incidents and support tickets in a timely manner.
- Project Management: Implementation: Ability to manage and implement system and network upgrades or new installations.
- Coordination: Skills in coordinating with other IT professionals and departments to complete projects and resolve issues.
