Supplied Services Officer
Job Description
Some careers prize diversity more than others.
If you re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Responsibilities
- Supplied Service Officer Some careers prize diversity more than others.
- If you re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.
- Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. In this role, you will:
- Be responsible to ensure the following in ATM Center section in DBS:
- To provide quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions.
- Tasks are prioritized, processed & completed in accordance with procedures, work arrival pattern and volumes.
- Common frauds/errors/irregular transactions are identified, and appropriate action is taken in accordance with procedures.
- Share his/her knowledge and experience with colleagues by helping in referred/technical issues and should advise and provide guidance in a constructive manner.
- Ensure general and system issues/problems are effectively investigated and resolved or are appropriately referred with recommendations and that housekeeping routines are completed in accordance with procedures.
- Provide a low-cost, high-quality service to internal & external customers in a professional and timely manner.
- Money Laundering awareness and compliance adherence will play a key role in ensuring the Bank s high standards are always maintained.
- To effectively resolve internal / external customer queries & respond to complaints.
- Support in projects and ensure that the projects are implemented within the timeline.
- To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time.
- Support projects and ensure that the projects are implemented within the timeline.
- Assume any other responsibilities assigned by the superiors.
- Ensure ATMs are replenished according to the cash holding limits.
- Proper management of G4S vault and not exceeding the limits.
- Liaise with various concerned departments and investigate the query/complaint of customers.
- Liaise with Branches/ IT/ADM/CRE/MKT and other vendors G4S/NCR for different ATM operations.
- Maintain high morale among staff and create an atmosphere which breeds creativity.
- Act as a Backup for Cheques , Cards, payment processing and Statements printing.
- Requirements To be successful in the role, you should meet the following requirements:
- Complete and comprehensive understanding of all systems used such as HUB, ATMP, BENEFIT & GCC switch applications.
- Excellent communication, Presentation, Analytical and problem-solving skills. Required to work closely with superiors of DBS/Operations and other department also interface with other supporting departments such as IT/ADM/CRE/MKT.
- Required to work closely with external regulators (BENEFIT) and other HSBC teams handling customer claims
- Coordinate with service providers i.e., G4S and NCR to ensure effective delivery of services to internal and external customers.
- Ensure regular follow ups and escalate delays / issues as appropriate.
- Display high degree of commitment in dealing with issues (both people and process related) promptly.