Store Manager
Job Description
Store Manager – Najah Business Solutions LLC
Responsibilities
- Manage all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Ensure the store is clean, organized, and well-stocked at all times.
- Monitor and analyze sales and inventory data to identify trends and make informed business decisions.
- Achieve sales targets by implementing effective sales strategies and monitoring performance metrics.
- Lead by example in delivering excellent customer service and promptly addressing customer concerns and inquiries.
- Develop and maintain strong customer relationships to encourage repeat business and customer loyalty.
- Analyze sales data and market trends to identify growth opportunities and improvement areas.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Implement and enforce company policies and procedures to ensure compliance and protect company assets.
- Create and maintain a positive work environment that fosters teamwork and employee engagement.
- Schedule and manage staff shifts, ensuring adequate coverage during peak times.
- Conduct regular performance evaluations and provide coaching and feedback to staff members.
- Manage store budgets and expenses, ensuring adherence to financial targets and cost control measures.
- Monitor and report on financial performance, including sales, margins, and profitability.
- Implement and manage store promotions, discounts, and pricing strategies in line with company policies.
- Ensure compliance with company policies, procedures, and regulatory requirements, including health and safety standards.
- Conduct regular audits and inspections to maintain store safety and security.
- Handle any incidents or emergencies that arise in the store, ensuring appropriate action is taken.
Desired Candidate Profile
- 5+ years of experience in handling similar profile
- Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
- Strong leadership and communication skills.
- Excellent problem-solving and decision-making abilities.
- Familiarity with inventory management software.
- Ability to work in a fast-paced, dynamic environment.
- Ready to join at short notice.
Key Competencies:
- Leadership & Team Management
- Customer Focus
- Sales & Target Orientation
- Financial Acumen
- Decision Making & Problem Solving
- Adaptability & Flexibility