Sr. Customer Enablement Specialist
Job Description
This position involves creating educational content, optimizing self-service resources, and implementing strategies to empower customers, thereby reducing their need for direct support.
Responsibilities
- The driving force behind our success has always been the people of AspenTech.
- What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.
- You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
- The Role Reporting to the Professional Services Director, the role will be primarily responsible for delivering onsite technical support related to Aspen Geology.
- You will use your technical skills to proactively ensure that the users are supported and are constantly improving their workflows with AspenTech SSE technology and advise them on how to improve project efficiency.
- One of the responsibilities will be to systematically look for business opportunities within the customer account, asset, or business unit you are supporting that could grow AspenTech Software presence, constantly trying and achieving to expand our footprint, and communicating, reporting to the different business-related teams of our company (Sales, Solution Consulting and Customer Support & Training).