Senior Picker
Job Description
Responsible for monitoring and processing of grocery orders, including the coordination of the deliveries with the Logistics riders and initiating a refund for any returns of purchased goods.
Responsibilities
- • Accurately select groceries ordered online by customers, ensuring the highest quality products
- Recommend substitute products for customers if the ordered item is unavailable
- Select, scan, and pack products carefully and coordinate the delivery with the rider.
- Monitor fail rate and attend customer complaints
- Process refund requests
- Coordinate all the operations issue to the Team Lead vendor promptly
- Ensure on time completion of orders What you need to be successful
- Well organized, able to multitask, and work in a fast-paced environment
- Excellent customer service skills
- Ability to understand and follow instructions either verbal or written, and ability to read, retain and comprehend customer orders, product and customer labels, Company policies, procedures, and guidelines.
- Ability to work independently
- Ability to prioritise to ensure anything you do is right for our customers
- Reliable and a good timekeeper
- Must be smart and tidy at all times