Sales Executive
Job Description
The Sales Executive is responsible to identify and engage potential customers and retain current customers in order to deliver the agreed sales objectives, customer satisfaction levels, and profitability targets within the company sales plan, vision and mission, core values and business objectives.
Responsibilities
- Meet established annual, quarterly, monthly, or weekly sales targets, and prioritize and schedule own activities to ensure achievement of agreed targets.
- Follow-up with customers to ensure collection of credit payments.
- Assist the Sales Manager in developing the individual sales and budget plan.
- Identify and address disputes with customers to ensure customer retention and protect the company’s market positioning.
- Maintain good relationship with customers to ensure customer satisfaction and repeat business.
- Act as a primary contact to ensure all customer requests are handled properly, ensuring high levels of customer satisfaction
- Keep track of opening of client accounts, handles client queries and complaints, co-ordinates with Marketing (Product Management) to ensure customer needs are well understood.
- Identify, research, and conduct prospective customers and build positive relationships that will generate future sales and repeat business.
- Define potential customers based on market information and initiate visits and presentations with them
- Monitor market and competition information and utilize outputs in decision making and feed the relevant market information to Branch Manager.
- Build a solid customer pipeline by following sales processes that provides a disciplined approach for successful selling.
- Report on the competition’s activities and pricing and assist in creating improvement recommendations to current offerings to enhance the company’s competitive positioning.
- Document and report on sales progress and results on a regular basis.
- Utilize company online systems to record leads, issue quotations and update existing customers.
Requirements and Qualifications
- A Diploma/Bachelor's in engineering, or in Business.
- 3+ years of experience in a similar position preferably in Oil and Gas, construction, and Hospitality industries.
- Excellent understanding of selling and trading
- Energetic, ambitious and willing to learn and accept new challenges
- Self-motivated – results oriented with high adaptability
- Strong communication, negotiation and influencing skills.