Sales Associate
Job Description
A sales associate works in a store to sell products to customers. Like cashiers, they can work to process customers’ payments, but typically have other responsibilities like helping customers find products that fit their needs or restocking shelves
Responsibilities
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests Specific for Multimedia:
- Inform Department Manager of unavailable and nonperforming products Specific for Multimedia:
- Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations Specific for Multimedia:
- Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
- Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
- Handle cash register and transactions with the customers in an effective and accurate manner as required Specific for Fashion:
- Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations