Reservations Executive
Job Description
We are offering the suitable candidates an opportunity to join Dubai’s largest and fastest growing Vacation Rentals provider. This exciting opportunity in the alternative hospitality space is suitable for a qualified candidate that is ambitious and highly motivated to grow as part of the team driving a thriving market leader forward.
Responsibilities
· Respond to all booking inquiries, and prompt bookings, Manage online booking channels. · Ensure property listings are accurate and follow up on booking payment settlement with Finance Manager · Liaise with agents and maximise booking revenues, and achieve occupancy and ADR targets. · Respond to guests needs and anticipate their unstated ones, react promptly to guests’ requirements and inquires. · Coordinate and manage communication between guests and staff and follow up to ensure complete service · Coordinate with Technical Manager, Asset Manager, and General Manager on all relevant issues · Direct, coach, and manage involved staff to ensure all standards and operating procedures are adhered to meeting and escorting guests to their properties · Knowing how to handle the emergency procedure. · Handling of guests' request and complains; taking ownership of guests' feedback. Correspond with guests and handle the complaint if possible. find out new owners and manages their account Candidate qualifications: Can display strong local knowledge of the real estate market and/or hospitality and hotels sector Strong but friendly personality that can deal with high pressure and high expectations. Self-motivated individual that can devise solutions, and improve service delivery and client satisfaction. Highly developed communication skills, including verbal and written, as well as reporting and presentation skills. Remuneration: Basic Salary AED 6,000 Includes good commission (performance based). Short Term Hospitality Back ground and own Visa preferred