Job Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Responsibilities
- Monitor and analyze sales performance that is KPI driven.
- Ensuring SOP compliance by the sales team and optimizing SOP based on practical learnings from sales, logistics, finance, and training.
- Define projects that will optimize key accounts' performance, and ensure their engagement and satisfaction.
- Conduct regular business reviews so that Key Accounts have full visibility of their performance across the country.
- Collaborating in the execution of regional campaigns that both impact branding and sales performance.
- Creating weekly/monthly performance reports, to track and execut KPIs and SOPs to measure team’s performance.
- Rolling out reports for the sales team to manage sales performance.
- Establish, build, and maintain strong relationships with regional stakeholders of our strategic partners
- Build visibility internally and externally via deep data analysis & cross-functional business reviews to Identify industry trends.
- Work to define projects, processes, solutions, and systems that help talabat and partners meet their objectives.