Outlet Incharge – ABC
Job Description
The Outlet Incgharge is responsible for the profitability of the outlet. He/She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support.
Responsibilities
- Administer purchasing and receiving procedures
- Analyze service quality and customer satisfaction
- Conduct staff performance assessment process
- Contribute to innovation process within own scope of work in the business unit
- Facilitate compliance with legislative and regulatory requirements
- Foster service innovation Identify and establish internal and external stakeholder relationships Implement loss/risk prevention
- Lead team to implement change
- Manage and implement business continuity plans
- Manage compliance with food and beverage hygiene policies and procedures
- Manage cost and quality controls
- Manage crisis situations
- Manage food and beverage operations
- Manage guest service
- Manage site/outlet and equipment maintenance
- Manage the customer experience
- Manage training Monitor income and expenses
- Optimize workforce for service excellence