Onsite Health Coordinator
Job Description
You should have at least 3-5 years’ experience with reciprocating compressors as application, design, sales engineer, or technical specialist for rotating machineries in the Oil & Gas / Industrial Market.
Your tasks will be the following:
- Reporting to the Sales Manager weekly on general job-related matters.
- Traveling in the assigned market, which will take around 20-40% of your time.
- Drive profitability by ensuring margin protection and overall development of value proposition to customer.
- Assist Sales Manager in development of Commercial Proposal and Pricing.
- Assist Project Manager in execution of existing Projects, by tracking and expediting deliverable milestones and coordinating for milestone invoicing and payments.
- Become fluent with ERP and other IT Tools and assist in updating Sales and Order forecast.
- Ensure compliance of bid documents in term of completeness of information, gathering market price, compliance of bid documents and overall quality of the technical and commercial bid.
- Proactively develop long terms service agreements and support the sale of upgrades and repair.
- Ensure the team exceeds BC expectations in term of EOHS.
- Maintain highest standard of compliance with BC Code of Conduct and local laws and regulations.
- Act always in accordance with Company standards and procedure for Health, Safety and Environmental.
- Schedule regular sales call with key and prospective accounts
- Increase brand recognition by participation to regional events.
Skills
Job Requirements:
- You must have a bachelor’s degree in Mechanical Engineering.
- You have a passion for customer focus, a strong service orientation, enjoy working with people from different nationalities and possess excellent interpersonal skills.
- You are of a reliable and communicative nature and have strong analytical and organizational skills.
- High flexibility, adaptability, endurance and perseverance, openness to challenges, willing to work overtime hours when required.
- A high degree of independence, communication skills in discussions with international clients and a highly developed quality conscience are characterizing your personality.
- You are fluent in the English language orally and written and you are familiar with the following IT applications (MS-Office; SAP; MS Dynamics CRM)
What we offer
- We offer you flexible working conditions, versatile and independent activities in a dynamic international environment.
- Good working conditions and an open corporate culture based on clearly defined values that are lived out in everyday life are the hallmarks of the company.
- Hybrid work and flexible working hours.
- Work life balance and health initiatives.
Job Details
Job LocationJubail Saudi Arabia
Company IndustryOil & Gas; Mechanical Engineering
Company TypeUnspecified
Job RoleSales
Employment TypeFull Time Employee
Monthly Salary RangeUnspecified
Number of Vacancies1
Preferred Candidate
Years of ExperienceMin: 2 Max: 5
Residence LocationSaudi Arabia
NationalitySaudi Arabia
DegreeBachelor’s degree / higher diploma
Responsibilities
Job Description
Role Purpose:
Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff. Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations.
Key Accountabilities:
1- High level of customer service and professionalism:
- Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards.
- Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on its provider and proceed general queries with confidence.
- Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
2- Team Support:
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives.
- Strive consistently to promote a positive team spirit.
- Contribute to the team positively.
3- Providers' compliance:
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members.
- Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
- Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff
4- Complaints management:
- Solve the customer complaints without the need of further escalations
- Ensure the proper follow up of the recovery plan
- Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions
5- Relationship building:
- To establish excellent relationships with the providers insurance directors
- To conduct regular visits to the front lines at the point of service & to listen to their concerns and feedback
- To co-ordinate with provider relation on a recognition mechanism for the providers
- To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
6- Professional appearance and commitment.
- To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.
Skills
- Healthcare, customer service, front desk
- Multi-cultural with interpersonal and communication skills, excellent planning
- Commercial skills in combination with service focused mindset
Education
Bachelor's degree in Business, Marketing, Healthcare or equivalent in related medical field.
