Multi-Unit Manager – ICE CREAM (Gelato) Company
Job Description
We are looking for someone with excellent leadership skills, a strong business acumen, and a passion for delivering exceptional guest experiences. If you are a self-starter who thrives in a fast-paced environment and has a love for all things ice cream, we would love to hear from you!
Responsibilities
- Oversee and manage the operations of multiple Shops locations to ensure the highest level of guest satisfaction and profitability.
- Develop and implement strategies to drive sales and increase revenue across all stores.
- Train, coach, and motivate store managers and staff to deliver exceptional guest experiences and uphold brand standards.
- Monitor and analyze store performance metrics to identify areas for improvement and implement action plans to address them.
- Collaborate with the marketing team to develop and execute local marketing initiatives to attract new guests and retain existing ones.
- Ensure compliance with company policies and procedures, as well as all local, state, and federal regulations.
- Manage inventory levels and control costs to maximize profitability.
- Conduct regular store visits to ensure consistency in operations and guest experience across all locations.
- Work closely with the HR department to recruit, select, and onboard new store managers and staff.
- Collaborate with the training department to develop and implement training programs for store managers and staff.
- Conduct performance evaluations and provide feedback and coaching to store managers.
- Stay updated on industry trends and competitor activities to make strategic business decisions.
- Develop and maintain positive relationships with landlords, vendors, and other business partners.
- Serve as a brand ambassador and maintain a positive brand image at all times.
- Proactively address and resolve any guest complaints or issues.
- Manage budgets and financial planning for all stores.
- Lead by example and foster a positive and collaborative work culture among all store teams.
- Maintain regular communication with upper management and provide reports on store performance and progress.
- Travel between stores as needed to oversee operations and provide support to store teams.
Desired Candidate Profile
- Transferable Iqama / Saudi Citizen - Min 4 years experience - Preferable Ice cream brands - Prefer Immediately joiners