Motor Claims Officer – Burgan Takaful
Job Description
We are currently seeking a highly motivated and detail-oriented Motor Claims Officer to join our team in Al Kuwait, Kuwait. The ideal candidate will have a minimum of 2 years of experience in motor claims processing and possess strong communication and problem-solving skills. The Motor Claims Officer will be responsible for managing the end-to-end claims process, ensuring timely and accurate claim settlements, and providing exceptional customer service to policyholders. This is a great opportunity for someone who thrives in a fast-paced environment and has a passion for delivering excellent service.
Responsibilities
- Review and assess motor claims for validity, coverage, and liability.
- Investigate accidents and gather all necessary information, including police reports, witness statements, and photographs.
- Communicate with policyholders, third-party claimants, and insurance agents to gather additional information and clarify any discrepancies.
- Negotiate settlements with claimants and third-party insurers, ensuring fair and accurate compensation.
- Prepare and submit claim reports, supporting documentation, and other required paperwork.
- Coordinate with internal departments, such as underwriting and accounting, to ensure proper handling and payment of claims.
- Keep accurate records of all claims activities, including correspondence, payments, and settlements.
- Stay updated on industry regulations, best practices, and emerging trends in motor claims processing.
- Provide exceptional customer service to policyholders by addressing inquiries, resolving issues, and providing regular updates on claim status.
Preferred Candidate:
- Minimum of 2 years of experience in motor claims processing.
- Proficient in using claims management software and other relevant computer applications.
- Strong knowledge of insurance policies, coverage, and liability determination.
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to policyholders and third-party claimants.
- Strong analytical and problem-solving skills, with the ability to assess claims and make fair and accurate settlements.
- Ability to work independently and prioritize workload to meet deadlines.
- Attention to detail and accuracy in claim documentation and record-keeping.
- Ability to adapt to changing industry regulations and technological advancements.
- Customer-centric approach and commitment to providing exceptional service.
Skills
- Claims management software Insurance policies and coverage
- Liability determination Communication and interpersonal skills
- Analytical and problem-solving skills