Logistics Trainer
Job Description
This role is responsible for Riders/Staff Training, identifying the training needs of riders and staff, and developing and organising programs to meet those needs.
Responsibilities
- Conduct training sessions with new onboarded riders and staff in areas such as Rider experience, quality, health & Safety, Rider s engagement, equipment, and riders applications.
- Conduct train the trainer courses for staff to improve training quality.
- Establishing and enforcing rules, regulations, policies, and procedures related rider trainings and experience
- Assisting in disputes or conflicts with 3PL s Supervisors to help them reach a resolution or peacefully resolve the situation.
- Conducting performance evaluations and providing feedback to team for them to grow.
- Coaching associate trainers in areas such as conflict resolution, de-escalation techniques, communication, company policing, and cultural awareness.
- Conducting research on new technologies to improve training efficiency and rider quality in the market.
- Documenting all training activities and follow up on trainees to ensure they are working properly; retrain in case they have any issue.
- Assessing the effectiveness of training through testing, review of results & trainee feedback
- Ensures & improves quality of riders (behaviour, appearance, and quality)
- Assist on rider equipment and local inventory management. Assist line manager on onboard and eng