IT Support Specialist

• Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.
• Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.
• Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.
• Assist in setting up and configuring computers, printers, and other peripherals for new users.
• Install, configure, and update operating systems and software applications.
• Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.
• Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).
• Maintain accurate documentation of support processes, issues, and resolutions.
• Actively participate in training programs to expand technical knowledge and skills.
• Assist in the management and tracking of IT hardware and software inventory.
• Perform additional IT-related tasks as needed to support the IT department.

Qualifications / Certifications

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Fresh graduates or candidates with minimal experience are welcome to apply.
• Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).
• Prior experience in an IT support or helpdesk role (internships or projects) is a plus.

Job Type: Full-time