IT Support Specialist – Entire GCC Countries
Job Description
The IT Support Specialist will provide technical support across network, PC/devices, POS systems, weighing scales, end-user support, WMS, ERP (SAP), eCommerce, procurement, in-house applications, asset management, access controls, attendance machines, data center maintenance, and help desk management.
Responsibilities
Network Support: Maintain and configure network devices, manage connectivity issues, ensure PCI DSS compliance, and handle ISP coordination.
- PC/Device Support: Manage Active Directory users, configure new devices, troubleshoot issues, and maintain spare parts inventory.
- POS Support: Install, maintain, and upgrade POS systems, manage Windows patches, and maintain stock of consumables.
- Weighing Scale Support: Install, maintain, and upgrade weighing scales, manage software support, and maintain stock of consumables.
- End User Support: Troubleshoot device connectivity, Windows, Office 365, antivirus, and software updates.
- In-House Application Support: Manage users for MDM Portal, CRM, and retail applications.
- Asset Management: Update IT asset data and document status changes.
- Access Control and Attendance Machine Maintenance: Support user enrollment, access provision, and transfers.
- Data Center Maintenance: Monitor data center, check device alerts/status, and maintain environment status.
- Help Desk Management: Manage and monitor help desk tickets, validate requests, and coordinate with RO.
Devices Under Role:
- Network Devices: firewalls, switches, wireless access points, IP telephony, and ISP routers.
- PC/Devices: desktops, notebooks, workstations, servers, attendance machines, access controls, printers, meeting room devices, scanners, NAS storage devices, thermal label printers, PDT, tablets, UPS.
- POS Devices: POS machines, scanners, price verifiers, queue buster devices.
- Weighing Scales: Retail and platform scales.
Desired Candidate Profile
Requirements:
- Graduate in BCA / BSC IT / B.Computer Science/ similar fields.
- Proven IT support experience.
- Strong network and device management skills.
- Familiarity with POS systems, weighing scales, and IT applications.
- Excellent troubleshooting skills.
- Strong communication and interpersonal skills.
- Relevant certifications are a plus.