IT Operations Team Lead

• Team Leadership and Management: Lead, mentor, and manage a team of IT operations staff. Conduct performance evaluations, set goals, and provide feedback. Foster a collaborative and productive work environment. IT
• Infrastructure Management: Oversee the maintenance and support of IT infrastructure, including servers, networks, and applications. Ensure high availability and reliability of IT systems. Manage IT assets and inventory. Incident and
• Problem Management: Coordinate and resolve IT incidents and problems efficiently. Implement incident management processes and tools. Perform root cause analysis and implement corrective actions.
• Project Management: Plan and execute IT projects, ensuring timely delivery and within budget. Coordinate with other departments and stakeholders to meet project requirements. Monitor project progress and adjust plans as necessary.
• Process Improvement: Identify opportunities for improving IT operations processes. Develop and implement standard operating procedures (SOPs). Ensure compliance with industry standards and best practices.
• Security and Compliance: Implement and enforce IT security policies and procedures. Ensure compliance with relevant regulations and standards. Conduct regular security assessments and audits.
• Vendor Management: Manage relationships with IT vendors and service providers. Negotiate contracts and service level agreements (SLAs). Evaluate vendor performance and address issues as needed.
• Budget and Resource Management: Assist in the development and management of the IT operations budget. Optimize resource allocation to meet operational needs.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree is a plus.
• Experience: Minimum of 5-7 years of experience in IT operations, with at least 2 years in a leadership role. Proven experience in managing IT infrastructure and services.
• Skills and Competencies: Strong leadership and team management skills. Excellent problem-solving and analytical abilities. Proficiency in ITIL or other IT service management frameworks. Strong understanding of IT infrastructure, including servers, networks, and applications. Excellent communication and interpersonal skills. Ability to manage multiple priorities and projects simultaneously.
• Personal Attributes: Strong organizational skills and attention to detail. Ability to work under pressure and meet deadlines. Proactive and results-oriented mindset. Commitment to continuous improvement and professional development.
• Additional Information: May require occasional evening or weekend work to meet deadlines or respond to emergencies. On-call availability may be required.
• Application Process: Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience to [application email/contact information].