IT Applications Head

Team Leadership: • Manage a team of application support specialists and developers. • Assign tasks, monitor performance, and provide guidance on technical issues. • Foster a collaborative and innovative work environment. Vendor & Stakeholder Management: • Liaise with software vendors and service providers to ensure proper support. • Negotiate contracts and manage service level agreements (SLAs). • Collaborate with business stakeholders to gather requirements and prioritize application enhancements. • Monitor and Budget preparation for Operational and new Initiatives in coordination with Finance. • Compliance to the KPI’s for yearly initiatives • Research and proposition to enhance the Application Landscape for Qatar Rail. Project Management: • Lead application-related projects, including new implementations, upgrades, and integrations. • Develop project plans, set timelines, and ensure deliverables are met on time and within budget. • Coordinate with other IT and business teams to ensure smooth project execution. Problem Solving & Troubleshooting: • Monitor application performance and troubleshoot issues. • Resolve complex technical problems and ensure minimal disruption to business operations. • Implement preventive measures and propose long-term solutions. Documentation & Reporting: • Maintain comprehensive documentation of application configurations, processes, and user manuals. • Provide regular reports on application performance, usage, and issues to senior management. Training & Support: • Develop and conduct training sessions for end-users and support staff. • Offer technical support and ensure that users are adequately trained on the applications.

• Bachelor’s degree in computer engineering, Management Information Systems, Computer Information Systems, or related field. Master’s degree is preferred • Minimum 10 years’ experience in the IT field, including Five (5-7) years of the required experience should have been in managing the enterprise applications and staff of a small or medium-sized Software/Applications environment. • A total understanding and practical skills in managing the SDLC. • Strong experience in an (Oracle E-Business Suite, ERP, Microsoft SharePoint, Microsoft Azure Cloud, Other Hyperscale capabilities, Document Management System, CRM, Mobile Applications, Business Intelligence, AI/Gen AI capabilities, and others). • Experience in Business process improvements aligned to support IT implementations. • Experience in managing IT Business Applications in Railway operations (preferred). • Professional IT certification (e.g. PMP, Applications based certifications, ORACLE Certified, Software Development Frameworks certification) (preferred). • Knowledge of current trends in the specific field including and not limited to Cloud capabilities, Microsoft Power Apps, AI/GenAI capabilities. • Knowledge of information technology applications, processes, software, and equipment. • Good ability to work in a multi-vendor environment • Ability to harmoniously with a variety of employees and external individuals • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Attention to detail and ability to cope with crises and difficult situations. • Problem Solving and troubleshooting skills, and ability to respond to queries when they occur. • Proven leadership skills and strategic thinking • Excellent written and verbal communication • Ability to manage the outsourced team.