Implementation Executive
Job Description
As a Implementation Executive at Foodics, you will be responsible for managing the after-sales journey for our customers, ensuring a seamless and successful onboarding experience, providing activation support, and managing customer accounts for a period of time. This phase is highly hands-on to guarantee customer satisfaction and successful product adoption. After this period, the accounts will be transitioned to the Account Management teams. You will continue to support them as the primary contact to manage product requests, issue resolutions, provide ongoing product education, and collaborate with internal teams to ensure customers receive timely and effective solutions.
Responsibilities
- Guide new customers through the onboarding process, ensuring they are set up for success.
- Effectively support and advise customers on online ordering, online payments, and Apple Pay activation.
- Assist customers in customizing the platform to meet their specific business needs.
- Provide proactive support during the initial activation phase to ensure customers are utilizing the platform effectively.
- Address any questions or concerns customers may have during their initial use of the platform.
- Monitor customer usage and provide guidance to maximize platform adoption and value.
- Build strong relationships with customers to become a trusted advisor.
- Collect and relay customer feedback to internal teams to drive product improvements.
- Advocate for customers’ needs and ensure their voice is heard within the company.
- Manage implementation projects from initiation to completion, ensuring all milestones and deliverables are met on time and within scope.