Housekeeping – Order Taker
Job Description
As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.
Responsibilities
• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met • Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders • Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team • Responds to all emergency call which includes monitoring the alarm system • Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation • Coordinate and control all office traffic • Present a positive, professional, and courteous image, to ensure guest satisfaction • Maintain the brand's high quality standards • Ability to remain calm and perform all essential functions during emergency situations • Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found