Hotel receptionist – Confidential Company

• Welcome guests as they arrive and check them in, ensuring a smooth and efficient process.
• Answer phone calls, manage reservations, and provide information about hotel facilities and services.
• Handle guest requests and complaints, resolving issues to ensure guest satisfaction.
• Maintain accurate records of guest information, payment details, and room availability.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met.
• Assist guests with check-out, including processing payments and issuing invoices and receipts.
• Ensure the lobby area and reception desk are clean, tidy, and presentable at all times.
• Provide recommendations for local attractions, restaurants, and activities to enhance guest experience.
• Handle cash transactions and maintain a balanced cash drawer.
• Follow all hotel policies and procedures to ensure a safe and secure environment for guests.

Qualifications:

• Prior experience as a Hotel Receptionist or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Fluency in both English and Arabic.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in using hotel management software and computer systems.
• Knowledge of local attractions and services to assist guests with inquiries.
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work shifts, including weekends and holidays
• . A friendly and professional demeanor with a passion for providing exceptional customer service.

Skills

• Excellent communication and interpersonal skills Fluency in both English and Arabic
• Strong problem-solving abilities
• Proficiency in using hotel management software and computer systems
• Highly organized with strong attention to detail