Help Desk cum Receptionist

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Job Description

Urgently require a Help Desk Assistant/ Receptionist for a Facilities management company in Bahrain.

Responsibilities
  • Undertake reception duties to greet and welcome staff, public, visitors, customers, and tenants, providing advice, assistance, and direction as necessary.
  • Deal with general telephone and face-to-face inquiries efficiently and professionally, signposting enquirers to appropriate contacts or providing advice and information as appropriate to ensure that they receive a positive experience and outcome.
  • Assisting existing clients with general queries, via email or by phone.
  • To keep the site team informed of any specific issues or needs in respect of individuals of their homes.
  • To keep the tenants informed of any specific or general maintenance work in advance.
  • Dealing with people issues in a positive manner and ensure tenant satisfaction is achieved promptly within acceptable timeframes.
  • To ensure that service standards are achieved and adhered to.
  • To ensure that all tenants receive a consistent high-quality level of service.
  • To maintain a complaints procedure and deal with disputes and damage claims.
  • To promote the service and the Company positively at all times.
  • Providing quick responses to tenant inquiries.
  • To undertake other appropriate duties of similar level and responsibility as may be required from time to time.
  • Managing company drivers’ daily tasks
  • Coordinating between HK and LTC tailors and mainly upholstery team.

New Flats

  • New flats preparation within the deadline:

i. Coordination on flat inspection with Facility Management supervisors

ii. Coordination on works to be completed

  • Coordinating with Sales and Marketing, and Assets, for tenants’ new requirements
  • Coordinate with the IT department for the IPTV connection
  • Coordinating for cleaning and buffing of apartments
  • Once all equipment is fixed, check if everything is working and in order. If not, coordinate with the Facility Management team or supplier as required.
  • At the time of move in – coordinating with the teams for checklist completion and training the tenants on the equipment functioning.
  • Main contact with the tenants for additional work.

General

  • Main site contact for the helpdesk, to coordinate for Facility Management works (tenant related).
  • Any requests given by the concerned department manager.

Job Type: Full-time

Experience:

  • Coordinator: 1 year (Preferred)