Help Desk Assistant

• Assisting existing clients with general queries, via email or by phone.
• To keep the site team informed of any specific issues or needs in respect of individuals of their homes.
• To keep the tenants informed of any specific or general maintenance work in advance.
• Dealing with people issues in a positive manner and ensure tenant satisfaction is achieved promptly within acceptable timeframes.
• To ensure that service standards are achieved and adhered to.
• To ensure that all tenants receive a consistent high-quality level of service.
• To maintain a complaints procedure and deal with disputes and damage claims.
• To promote the service and the Company positively at all times.
• Providing quick responses to tenant inquiries.
• To undertake other appropriate duties of similar level and responsibility as may be required from time to time.
• Managing company drivers’ daily tasks
• Coordinating between HK and LTC tailors and mainly upholstery team.

New Flats

• New flats preparation within the deadline:

i. Coordination on flat inspection with Facility Management supervisors ii. Coordination on works to be completed

• Coordinating with Sales and Marketing, and Assets, for tenants’ new requirements
• Coordinate with the IT department for the IPTV connection
• Coordinating for cleaning and buffing of apartments
• Once all equipment is fixed, check if everything is working and in order. If not, coordinate with the Facility Management team or supplier as required.
• At the time of move in – coordinating with the teams for checklist completion and training the tenants on the equipment functioning.
• Main contact with the tenants for additional work.

General

• Main site contact for the helpdesk, to coordinate for Facility Management works (tenant related).
• Any requests given by the concerned department manager.

Job Type: Full-time Experience:

• Coordinator: 1 year (Preferred)