Head of Field Service

Team Development and Management 

• Develop and organize the field service operation to meet strategic profitability goals. 
• Lead a team of field service engineers in the turbomachinery and rotating equipment maintenance industry.
• Provide in-house structure to meet multi-cultural and multi-legal customer requirements.
• Hire, train, develop, or discharge field service personnel as necessary.
• Foster a high-performing, inclusive team culture.

Technical Support and Sales Assistance

• Provide technical assistance to the sales department for multi-discipline projects involving rerates, parts, repairs, and field service.
• Support apparatus sales customer meetings and final negotiations to enhance the scope of supply for installation contracts.

Field Service Reporting and Feedback

• Manage effective field service reporting to ensure proper feedback on product or contract issues.
• Collaborate with teams to identify root causes and implement corrective actions. Health & Safety Systems
• Work with the Continuous Improvement Leader to develop and implement health & safety systems.
• Ensure compliance with group targets, customer expectations, and legislative requirements.

Expense and Contribution Management

• Control and drive expense and contribution levels for efficient operation.
• Provide accurate forecasting information to the EMA leadership team.

Strategic Leadership and Collaboration 

• Liaise with EMA and US operations to support the "One face to the customer" concept.
• Contribute to the strategic leadership of EMA and assist in the development of five-year plans.

Customer Management and Alliances

• Develop and maintain high-level customer management contacts. 
• Assist in developing and recommending strategic alliances to enhance Elliott's Field Service position.
• Support the development and implementation of long-term service contracts, including setting up local presences as required.

Qualifications

• • Proven experience in leading and managing multi-lingual and multi-cultural field service teams.
• • Strong mechanical service and maintenance background, with specific experience in field maintenance and service of rotating equipment, including steam turbines and centrifugal compressors.
• • Excellent communication and leadership skills.
• • Strategic thinker with the ability to contribute to long-term planning and development.
• • Strong understanding of health & safety systems and legislative requirements.
• • Ability to manage expenses and contribute to profitability goals.