Job Description
We are currently seeking a highly skilled and experienced Head of Collections to join our client’s dynamic team in Muscat, Oman. The successful candidate will play a pivotal role in leading the collections, recovery and remedial functions, ensuring efficient recovery of outstanding debts while maintaining positive customer relationships.
Responsibilities
• Develop and execute strategic plans for collections and remedial activities in alignment with the company's objectives and regulatory requirements. • Oversee the entire collections process, including debt recovery, negotiation, debt consolidation, and legal proceedings if necessary. • Manage the Accounts Receivables portfolio effectively to optimize cash flow and minimize bad debts. • Lead and mentor a team of collections professionals, providing guidance, training, and performance evaluations to drive departmental success. • Collaborate closely with internal stakeholders, including risk management, financial reporting, and credit control teams, to mitigate credit risks and enhance collection efficiency. • Utilize advanced analytics and reporting tools to monitor key performance indicators (KPIs), identify trends, and implement improvement strategies. • Prepare comprehensive reports and presentations for senior management, highlighting collections performance, trends, and forecasts. • Stay updated on industry developments, regulatory changes, and best practices in collections and remedial management.
Requirements:
• Bachelor’s degree in Finance, Business Administration, or a related field. Master's degree preferred. • Minimum of 10 years of progressive experience in collections management within the financial services industry. • Strong understanding of P&L management, risk management principles, financial reporting, and financial planning. • Proven track record in debt recovery, negotiation, and accounts receivables management. • Excellent leadership, communication, and interpersonal skills. • Analytical mindset with proficiency in data analysis tools and techniques. • Ability to thrive in a fast-paced environment and manage multiple priorities effectively. • Fluency in English is required, proficiency in Arabic is a plus.