GUEST SERVICE OFFICER – FRONT OFFICE
Job Description
We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.
As Guest Service Officer – Front Office you will be creating a welcoming experience for our guests through helpful and exceptional service: greeting the guests when they arrive at the hotel, assisting them with the registration, processing payments and responding to the guests’ inquiries. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.
Responsibilities
Relevant degree or diploma in Hospitality or Tourism management Exceptional interpersonal skills showing care and the ability to connect and care for our guests International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments Desire to constantly learn and ambition to grow Ability to work under pressure Excellent English