Guest Service Agent/ Front Desk Associate – Best Western Pluse

• Greet and check-in guests in a friendly and efficient manner.
• Provide information about hotel facilities and local attractions to guests.
• Handle guest complaints and ensure prompt resolution.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Respond to phone calls and emails in a professional and timely manner.
• Maintain a clean and organized front desk area.
• Adhere to all hotel policies and procedures to ensure a safe and pleasant experience for guests.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a Hotels.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks.
• Proficiency in computer systems and software.
• Attention to detail and problem-solving abilities.
• Flexibility to work shifts, including evenings and weekends.
• Positive attitude and a passion for providing exceptional service.