Group & Events Manager
Job Description
Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
Responsibilities
- High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations and Budgets
- Researches and analyzes new products, pricing and services of competition.
- Assists in apprising property of all groups that will impact property operations.
- Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
- Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.
Managing Profitability
- Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
- Creates opportunities to upsell during event planning.
- Assists in managing department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.