Floor Supervisor
Job Description
We are seeking an experienced and motivated Floor Supervisor to join our team in the Food & Beverage industry in Kuwait. The successful candidate will be responsible for overseeing the day-to-day operations of the dining area, ensuring exceptional customer service, and maintaining high standards of cleanliness and organization. The Floor Supervisor will play a key role in leading and motivating the front-of-house team to deliver a memorable dining experience for our guests.
Responsibilities
Responsibilities: - Supervise and coordinate the activities of the front-of-house staff, including servers, hosts/hostesses, and bussers - Ensure that all guests receive prompt, friendly, and personalized service - Monitor the cleanliness and organization of the dining area, including tables, chairs, and overall ambiance - Train and mentor new team members to uphold our service standards and protocols - Assist in resolving customer complaints or concerns in a professional and timely manner - Collaborate with the kitchen and bar staff to ensure efficient and synchronized operations - Monitor inventory levels and place orders for dining supplies as needed - Conduct regular inspections to ensure compliance with health and safety regulations - Assist in developing and implementing strategies to enhance the overall dining experience for guests
Requirements:
- Proven experience in a supervisory role within the Food & Beverage industry - Exceptional leadership and communication skills - Passion for delivering outstanding customer service - Ability to remain calm and focused in a fast-paced environment - Strong problem-solving abilities and a proactive approach to challenges - Knowledge of food safety and hygiene regulations - Flexibility to work evenings, weekends, and holidays as needed - Ability to motivate and inspire a diverse team to achieve common goals - Proficiency in Microsoft Office and restaurant management software is a plus Salary: KWD 450 to 550 per month inclusive of fixed allowances.