Field Services Specialist
Job Description
All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. The Field Services Specialist – Drives will provide direction, mentorship, and assistance to work group to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Responsibilities
- Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
- Respond to requests for emergency repairs and services to troublesome equipment
- Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
- Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
- Maintain knowledge of applicable product line warranties and accomplish effective warranty administration Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization
- Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
- Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
- Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
- Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
- Prepare timely and accurate technical reports for customer records and a reference for future outages
Required Qualifications:
- Bachelor’s Degree in Electrical Engineering from an accredited university
- Minimum of 5 years of field engineering experience
- Ability to work effectively with minimum supervision
- Strong customer service mindset
- Prior field engineering experience Strong organizational skills
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Prior experience with GE, Siemens, ABB and Allen Bradley equipment