Ecommerce Specialist – Confidential Company
Job Description
To achieve monthly sales targets by building profitable sales to new and existing customers through E-commerce. Manage the E-commerce Website and applications, Contacting customers, explain product features, answer any questions, Solve problems, and negotiate prices.
Responsibilities
- Manage and review product presentation on site to ensure correct categorization, images, pricing and promotional offers are accurate and meet internal requirements.
- Respond to customer web inquiries.
- Assist customers via chat or/and email regarding placing orders, order confirmation, product/promotion questions, delivery status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
- Assist customers with product selection, answers questions, and suggests various product options that are available.
- Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the company to provide a solution according to defined procedures.
- Work directly with customers to resolve order-related issues
- Assist with Logistics to ensure smooth order process and delivery.
- Process product orders and answer questions regarding availability and pricing.
- Assist customers with technical support of their product.
- Provide recommendations on product purchases (Cross sell, up sell, and alternative).
- Work with team to achieve department goals.
- Suggest promotions, offers, and discount for enhancing the sales.
- Work closely with marketing for promoting the Ecommerce website/application to develop the business.
- Perform other duties as assigned by Head of dept.
Skills
- Bilingual
- High school/ Diploma/ Bachelor Degree or equivalent.
- Similar courses in the relevant field will also be considered.
- A minimum of five years of experience in related field.
- Familiarity with different sales/marketing techniques.
- Digital and E-commerce experience.
- Excellent interpersonal skills
- Ability to anticipate problems and create solutions for them
- Able to begin tasks with limited supervision
- Understand and process new information quickly
- Understand the value of creating customer loyalty
- Effective Customer service skill
- Maintain stable performance and poise in high stress situations