Director of Sales & Marketing – Jumeirah Gulf of Bahrain – Jumeirah Hotels and Resorts
Job Description
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Gulf of Bahrain is an idyllic getaway situated majestically on the shores of the Gulf and takes its architectural inspiration from the gentle movements of the sea. The resort’s cluster of villas and elegantly designed rooms, along with the award-winning Talise Spa, offers a sanctuary for travelers looking to recharge and embark on a journey for wellbeing. Bahrain presents itself as a destination for the ultimate Middle Eastern experience, with its rich heritage of beautiful forts and charming bazaars blending perfectly with an inspirational vision for the future. The resort harmonises Jumeirah’s promise of unparalleled hospitality with the wonder of the destination, providing a true beachside escape in the heart of culture. Set to exceed all guest expectations, the resort and spa is an oasis for nature-loving friends, families and couples hoping to disconnect from the chaos of everyday life.
Responsibilities
About the Job:
We are looking for a Director of Sales & Marketing to join the Jumeirah family! In this role, you will oversee all Sales & Marketing activities, including promotions and sponsorships, ensuring the department operates efficiently and effectively. You will be responsible for achieving set objectives, supporting the annual business plan, and adhering to the budget.
The main duties and responsibilities of this role:
- Ensures clear and effective communication of business goals and updates across the Corporate Commercial Team, Global Sales Offices, and property-based Sales & Marketing teams.
- Possesses comprehensive knowledge of all room types, restaurants, conference and event facilities, as well as current market rates.
- Maintains open communication channels to address customer complaints, compliments, and feedback, collaborating with relevant departments for efficient resolution.
- Recommends ideas and suggestions to senior management that could enhance guest and staff satisfaction and improve service quality.
- Monitors guest feedback closely, communicates results, and makes recommendations for resort improvements.
- Participates in training and development programs to enhance personal and departmental standards.
- Ensures that all team members possess the necessary skills to meet or exceed organizational and guest expectations.
- Proposes recommendations to management for modernizing equipment, service methods, and presentation to enhance guest satisfaction.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- A degree in Business Administration and/or Hospitality Management.
- At least five years of experience in the international luxury hospitality sector, ideally with exposure to the MENA region.
- Proven skills in team leadership, coaching, development, recruitment, and alignment within Sales, Marketing, and Revenue teams.
- Experience in strategic commercial planning and execution.
About the Benefits:
We offer an attractive tax-free salary, paid in Bahraini Dinar (BHD), the local currency of Bahrain. In addition, we offer reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation allowance, life insurance, 50% discount off Jumeirah F&B Outlets and reduced hotel rates