Debt Collector – Initial Saudi Arabia Ltd.
Job Description
Take overall responsibility to follow-up with assigned clients & Ops team – (All BUs).
Plan course of action to recover outstanding payments through calls/emails.
Manage client visit with Ops team where required.
Investigate and resolve discrepancies & short payments.
Send out balance confirmation letters to customers as & when required.
Arranging all documents in-line to escalate non-payment issue to Legal Dept.
Support in achieving monthly collection targets.
Responsibilities
- Take overall responsibility to follow-up with assigned clients & Ops team – (All BUs).
- Plan course of action to recover outstanding payments through calls/emails.
- Manage client visit with Ops team where required.
- Investigate and resolve discrepancies & short payments.
- Send out balance confirmation letters to customers as & when required.
- Arranging all documents in-line to escalate non-payment issue to Legal Dept.
- Support in achieving monthly collection targets.
Qualifications:
- Excellent knowledge of Collections procedures.
- Strong hold over Microsoft Office – Excel & Word.
- Commitment to excellent customer service.
- Strong communication skills in written and verbal communication - English/Arabic.
- Must have SOCPA Certificate.