Customer Technical Support

Administration and Office Support
Riyadh, SAUDI ARABIA
11 August 2024
Full Time
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Job Description

This position is part of the Service Department located in Gauteng and will be onsite.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Command Centre Service Team and report to the Supervisor Technical Support and Applications responsible for the Region and you will be a part of the frontline team and responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests. You will also maintain effective communication with customers to timely follow up and provide feedback for all customer issues. If you thrive in an amazing, multifunctional, fast paced, supporting role and want to work to build a world-class Service organization—read on.

Responsibilities
  • Answer incoming telephone, video calls and emails in a professional and courteous manner.
  • Troubleshoot mechanical, electronic, and analytical / application issues as well as software and data issues.
  • Formulate professional technical / application responses to incoming support requests via Email or Web form. 
  • Use scientific software to plot, process and evaluate customer data. 
  • Input customer questions, quality or warranty concerns and feedback into organizational database.
  • Establish and maintain effective customer relationships. 
  • Optimally communicate in a variety of settings: one-on-one, small, and large groups, or among diverse styles and position levels. 
  • Build and deliver solutions that meet customer needs.
  • Provide technical and application support to customers, representatives, and co-workers.
  • Participate in process improvement projects.
  • Work additional hours, as needed, to support department and meet deadlines.
  • Develop, maintain, and use sophisticated knowledge about products and applications. 
  • Provide feedback to product managers, sales and engineering about product improvements, customer queries and complaints.
  • Provide support to Beckman Coulter KSA on specific special projects.

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