Customer Service Representative

Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Resolve customer complaints and provide appropriate solutions. Maintain detailed records of customer interactions and transactions. Process orders, returns, and provide information on products and services. Collaborate with internal teams to address and resolve customer issues. Follow up with customers to ensure satisfaction and build strong relationships. Stay updated on product knowledge and company policies. Qualifications: High school diploma or equivalent. Previous experience in customer service or a related field. Strong verbal and written communication skills. Excellent problem-solving abilities and attention to detail. Proficiency in Microsoft Office and customer service software (e.g., Zendesk). Patience, empathy, and a positive attitude toward handling customer concerns. Benefits: Competitive salary. Professional development and growth opportunities.