Customer Service Representative
Job Description
A call center representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Responsibilities
- Understand the demand of consumers to provide timely service and solutions.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Identify practical challenges in a project to rectify the issues for final delivery.