Customer Service Handover Assistant
Job Description
A pivotal moment can occur during a customer handover. A handover is wßhen an employee/service provider turns over customer care or service to another employee/service provider.
Responsibilities
- Routinely inspect sold units, conduct a snag report to identity all civil and MEP issues, and coordinate resolution to items raised within assigned areas with the concerned department for the necessary action.
- Track daily progress of snag/defect completion within assigned units to ensure all units are snag and defect free before the date of handover to clients.
- Ensure that all appliances and devices are new and in working condition, MEP check is done, and report is received from the facility maintenance co.
- Coordinate with Residential Sales Department and to communicate and schedule the handover date with the owner.
- Ensure that all requirements are done prior to any handover, Sales and Purchase Agreement (SPA), Sales Clearance, Kahramaa and Qatar cool accounts are transferred to owner's name.
- Ensure all handover documents are signed with the presence of the owner.
- Coordinate with other departments, contractors and the authorized facility management company to rectify all comments mentioned on the owner snag list.
- Ensure owner's request for modifications are channeled through he appropriate department for approval.
- To maintain a good relationship with owners and to be the focal point of contact for any further assistance, clarifications and issues raised during the defect liability period 400 days after the handover date.
