Customer Service Director
Job Description
Job Description:
– Develop and implement a comprehensive customer experience strategy aligned with company goals, focusing on key improvement areas.
– Lead, mentor, and develop a customer experience team while fostering a customer-centric culture.
– Design and implement systems to gather and analyse customer feedback, using insights for strategic decisions.
– Collaborate with marketing, operations, and product development teams to ensure a seamless customer experience.
– Establish quality assurance standards and regularly assess and audit the customer experience across all locations.
Responsibilities
Requirements:
Position Title: Customer Experience Director Employment Type: Full Time Salary: Up to 3K KWD all-inclusive depending on experience and qualifications plus airfare, bonus, medical and accommodation. Job Location: Kuwait About the Client: A well-known restaurant group of unique concepts across Middle East. Qualifications: - Open to European nationals - 40 years old and below - At least 10 years of experience; 3-4 years of which in a Director Level in the F&B industry (restaurant sector) - GCC experience in the same industry is an advantage - Exceptional communications skills and strong track record of leadership and team management
