Customer Service Agent
Job Description
Responsibilities
Job Description
- Gauge client requirements to offer the perfect solution through fruitful interaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
- Interact with the senior management to understand updated organizational policies and new products.
- Troubleshoot and resolve product issues and concerns.
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
- Strong phone handling skills and active listening.
- Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
- Ability to multi-task, prioritize, and manage time effectively.
- Fluent in operating the latest computer software and online tools.
Job Details
Job LocationDubai United Arab Emirates
Company IndustryAdministration Support Services
Company TypeUnspecified
Job RoleCustomer Service and Call Center
Employment TypeFull Time Employee
Monthly Salary RangeUnspecified
Number of Vacancies1
Preferred Candidate
Career LevelFresh Graduate
Years of ExperienceMax: 1
Residence LocationDubai,United Arab Emirates
DegreeHigh school or equivalent
