Customer Service Advisor

-   Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs -   Build sustainable relationships and trust with customer through open and engaged communication model -   Well presented in terms of manners, dress, turnout and client attitude. -   Identify and assess client needs holistically at point of contact & deliver delightful experiences -   Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions. -   Generate sales leads at point of contact based on assessment of client needs. -   Provide accurate, valid and complete information by using the right tools & process -   Meet personal/customer service team sales targets and call handling quotas -   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution -   Follow communication procedures, guidelines and policies -   Tracking customer experiences across online and offline channels. -   Collaborating with other Retail teams to enhance customer services and brand awareness. -   Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities. -   Performing product tests, evaluating after-sales and support services, and facilitating improvements. -   Documenting processes and logging technical issues, as well as customer compliments and complaints -   Identifying customer needs and taking proactive steps to maintain positive experiences. -   Developing feedback surveys -   Scheduling in-person and video meetings with customers & prospects as and when needed. -   Thinking of ways to show appreciation for loyal clients and improving overall brand experience