Customer Representative
Job Description
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Responsibilities
- Responsible for interacting with Customers for Sales, Distribution, Merchandising, and stock rotation cash collection and establish good relationship with Customer.
- Provides direct supervision to Truck Helpers / delivery assistants.
- When required, buddying with new recruits (CR / salesman).
- Improvement of Share of Shelf and excellence in marketing execution of activities.
- Responsible to achieve individual sales target (cash and credit), merchandising, market servicing and delivery.
- Follow the journey plan to ensure the assigned customers are serviced.
- Update the database of Trade Asset.
- Deliver accurate and comprehensive competition activity report.
- Reports on new store openings
- Provide leave coverage when required
- Coordinates new product introductions within assigned territory
- Operate efficiently allocating proper time for each Customer
- Provides feedback to the next level on the distribution and customers issues.
- Works towards achieving own set objectives to ensure that department short term and strategic goals are met.
QUALIFICATION & EXPERIENCE:
- Minimum a High School Diploma 4 to 5 years sales experience in a similar capacity within FMCG / beverages / dairy industry is a must.
- Medium Qatari
- Driving license is a must.
- Bilingual is a plus.