Customer Relationship Officer

Responsibilities:

• Provide pleasant, courteous, and professional customer handling relations over the phone, emails, and face-to-face.
• Responsible for managing the day-to-day operational requirements and Ad hoc requests of customers to ensure, customer satisfaction.
• Prepare and conduct monthly, quarterly/bi-annual review meetings with the clients, with the required time scale covering volume utilization, service calls, SLA KPIs, etc.).
• Support the Sales team with all data, reports, and analysis required to manage their accounts and work on contract renewals.
• Ensure services are delivered in line with the contract terms, and that SLA's deliverables are met.
• Monitors and manages incidents and problems to achieve agreed contractual SLAs.
• Communicates the progress to the customer until closure.
• Maintains a high level of customer satisfaction and resolves all customer complaints.

Requirements:

• Graduate Degree.
• Background within a Business-related field (preferred).
• Working experience of 2-3 years in a customer-facing role.
• Strong customer service orientation, & excellent communication skills both on the phone & in person.
• Proficiency in MS Office Word, Excel & PowerPoint.
• Fluency in written and spoken English.
• Ability to deliver extraordinary levels of customer service & provide creative solutions to clients.
• Dynamic & a 'finisher' with an eye for detail & the ability to drive through solutions.
• Strong commercial orientation with broad business understanding & skills, equipped with a sharp intellect to focus on key issues with attention to detail & accuracy of information.
• Flexible to new situations & challenges.
• Valid Qatar Driving License is a must.

Job Type: Full-time

Pay: QAR5,000.00 per month

Application Question(s):

• How many years of relevant experience do you have as a Customer Relationship Officer?
• What is your highest education?
• Do you have Qatar Driving License?