Customer Relationship Officer
Job Description
Customer Relationship Officer – Confidential Company
Responsibilities
- Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty.
- Handling customer inquiries and resolving any issues or complaints in a timely manner.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with sales and marketing teams to develop strategies for customer acquisition and retention.
- Providing product information and demonstrations to customers.
- Assisting with the onboarding process for new customers.
- Analyzing customer feedback and suggesting improvements to products or services.
- Keeping up-to-date with industry trends and competitors to stay informed about market changes.
- Knowledge of Zoho Platform is added advantage